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Help and Q&A
About the kit and the imprint
Yes. The materials used in our kits are skin-safe and easy to handle.
The imprint process is gentle and takes only a few minutes.
Each kit includes everything you need to create your imprint at home:
– Skin-safe molding material
– A clear, step-by-step instruction guide
– A ring sizing tool to help you choose the correct size
– An information card to complete with your details
– A return letter with our atelier address
Creating the imprint takes only a few minutes.
Once we receive your imprint, production typically takes a few weeks, as each piece is individually crafted in our atelier.
No. The imprint is permanently cast into the metal.
It will not fade, peel, or disappear.
If you’re not satisfied with your imprint or feel it didn’t turn out as expected, we can send additional molding material so you can try again.
Our goal is to make sure you’re confident in the imprint before we begin crafting your piece.
Yes. The imprint process is gentle and suitable for capturing the touch of a baby or a pet. Always follow the provided instructions for best results.
Materials and quality
We use only high-quality materials:
• 925 sterling silver
• 18k gold plating
Of course! Our jewelry withstands both salty seawater and hot shower water, so it can follow you on all your adventures.
Please note that gold-plated pieces are also water-resistant, but they require a little extra care to preserve their shine and longevity over time.
Shipping and tracking
Absolutely! We deliver worldwide. Orders are prepared and shipped within 48 business hours (excluding the production time of personalized jewelry).
Since each piece is custom-made from your personal imprint, we do not accept returns. However, if there is any issue with your order, please contact us and we will make it right.
