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Last updated: May 2026
These Terms of Service (hereinafter "Terms") govern all contractual relations between UNION and any individual or legal entity (hereinafter the "Customer") making a purchase on uniongeneva.com.
Any order placed on the Site implies full and unreserved acceptance of these Terms. UNION reserves the right to modify these Terms at any time. The applicable Terms are those in force at the date of the order.
UNION is operated by:
UNION designs, manufactures, and sells handcrafted personalized jewelry (rings, necklaces, bracelets) made from the unique imprint of a loved one — a pet or a human (fingerprint, hand or foot imprint).
Each piece is a custom-made creation, individually manufactured for each Customer from their imprint. Jewelry is available in several materials (silver, gold-plated) depending on the options offered on the Site.
Orders are placed exclusively online via the Site, following these steps:
The order confirmation email constitutes final acceptance of the contract between UNION and the Customer.
Prices are indicated on the Site in euros (€), including all applicable taxes, excluding shipping fees which are specified before order validation.
UNION accepts the following payment methods via Shopify Payments:
Payment is required at the time of order. The order is only validated after effective payment authorization by the banking institution. In the event of payment refusal, the order is automatically cancelled.
UNION reserves the right to refuse or cancel any order in case of existing dispute with the Customer, total or partial non-payment, proven or suspected fraud.
The average overall time between order and final delivery is 5 to 6 weeks, broken down as follows:
These timeframes are given for information purposes only. UNION cannot be held responsible for delays caused by external factors (carriers, customs, weather, force majeure, Customer delay in returning their imprint).
UNION ships worldwide. Shipping costs are calculated automatically at the time of order based on destination.
For deliveries outside the European Union, the Customer is solely responsible for paying any customs duties, local taxes, and import fees. UNION cannot be held responsible for delays due to customs checks.
The risk of loss or damage to products is transferred to the Customer upon delivery of the parcel to the carrier.
The conditions for refunds, cancellations, and returns are detailed in our Refund Policy, accessible from the Site footer and forming an integral part of these Terms.
In summary: as jewelry pieces are custom creations, they are not refundable once production has started (Article L221-28 3° of the French Consumer Code). Only manufacturing defects and non-conformities give rise to a refund or remake.
In accordance with Article L221-28 3° of the French Consumer Code and Article 16(c) of EU Directive 2011/83/EU, the right of withdrawal does not apply to the supply of goods made according to the Customer's specifications or clearly personalized.
Therefore, as soon as the imprint kit is shipped (marking the start of contract execution), the Customer expressly waives their right of withdrawal. This legal exception is reminded to the Customer before order validation.
Imprint ownership: The imprint provided by the Customer remains their property. UNION undertakes to use it only to manufacture the ordered jewelry and to store it securely for a minimum of 12 months.
Rights on final jewelry photos: By placing an order, the Customer authorizes UNION to use photos of the finished jewelry (and, where applicable, photos voluntarily shared by the Customer wearing the jewelry) for commercial communication purposes: social media posts, advertising, website, marketing materials. This authorization is free, non-exclusive, and valid worldwide for the legal duration of copyright.
The Customer may withdraw this authorization at any time by simple email to uniongeneva@gmail.com for their own photos.
UNION brand: All elements of the Site (logo, brand, texts, photos, videos, design) are the exclusive property of UNION and protected by copyright. Any unauthorized reproduction is prohibited.
Jewelry conformity: UNION undertakes to manufacture jewelry that complies with the order placed and the imprint received. The quality of the final result depends on the quality of the imprint provided by the Customer. UNION cannot be held responsible for a result deemed disappointing related to the quality of an imperfect imprint (partial, blurry, crushed imprint, etc.).
Prior verification: Before casting, UNION inspects each imprint. If it is unusable, UNION informs the Customer and offers a new kit (shipping fees at the Customer's expense).
Limitation of liability: UNION's liability is strictly limited to the price of the ordered jewelry. UNION cannot be held responsible for indirect, intangible, or consequential damages (loss of opportunity, moral damage, etc.).
Force majeure: UNION cannot be held responsible for the non-performance of its obligations in case of force majeure, as defined by French case law.
UNION collects and processes the Customer's personal data (name, email, address, etc.) only within the framework of executing the order and the commercial relationship. Data processing is governed by our Privacy Policy, compliant with the General Data Protection Regulation (GDPR).
The Customer has, at any time, the right to access, rectify, erase, port, and oppose their data, by writing to uniongeneva@gmail.com.
For any question, complaint, or request, the Customer may contact UNION at uniongeneva@gmail.com. UNION undertakes to reply within 48 business hours.
In accordance with Articles L611-1 and following of the French Consumer Code, the Customer may use a consumer mediator free of charge in the event of an unresolved dispute.
The Customer may also use the European Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr
These Terms are governed by French law. In the event of a dispute, and after an attempt at amicable resolution, the French courts shall have exclusive jurisdiction, subject to any mandatory legal provisions to the contrary.
For Customer consumers residing in another EU Member State, the consumer protection rules of their country of residence apply in accordance with Regulation (EC) No. 593/2008.
If any of the provisions of these Terms are declared null or inapplicable, the other provisions shall remain fully valid and applicable.
By validating their order, the Customer acknowledges having read these Terms and accepts them without reservation.